Answers from the binder, not the internet
Internal knowledge assistant
An internal assistant lets a new hire ask how your firm already does something. It answers from a folder you approve: SOPs, templates, and the policy you want followed. If the folder is silent, it says it does not know.
A small corpus on purpose
We do not point it at every drive on day one. Old drafts contradict current ones. The audit picks the documents that are actually current, and a person owns updates.
Who it is for
Staff, not the public. Client-facing answers are a support workflow with a different review rule. An internal assistant that emails clients is out of scope until you explicitly expand it.
- A named owner for the folder
- A refusal when the source is missing
- No training of a public model on your files unless you agree in writing
Confidential work
Law, accounting, and healthcare files need a narrower setup than a retail SOP. The audit draws that line. We do not claim a privilege, IRS, or HIPAA certification.
Questions
Will staff stop reading the SOP?
They will ask instead of hunting. The answer should cite the document. If it cannot cite, it should not guess. That is the behavior we test.
Can it draft a client email?
Only if you later scope that as its own workflow with review. The first version answers staff questions about how you work.
What does it cost?
Pricing on request. If the folder needs cleanup, that work is part of the quote, or we decline it.