AI consulting for retail & e-commerce
Stop paying flagship prices for "where’s my order?"
Retail runs the highest-volume, most repetitive AI workloads there are — support tickets, product copy, returns. Run them on an over-priced model and the "savings" eat your margin. We right-size every workflow to the cheapest model that clears the quality bar, and prove the per-ticket math.
Volume turns pennies into payroll.
At ten tickets a day, model choice is trivia. At a thousand, the difference between the flagship and the right-sized model is a real line on your P&L. The market reprices monthly; your stack should ride every price drop.
Peak season breaks fragile setups.
Costs that scale with usage are exactly what spikes in Q4. We design for your peak — capacity, cost caps, and fallbacks — so the holidays stress your warehouse, not your software budget.
Your brand voice isn’t optional.
Generic AI copy reads generic. We tune tools on your actual catalog, tone, and policies — and keep a human on anything a customer will screenshot.
Where AI pays for itself in retail
Support triage & drafting
Routine tickets (order status, returns, sizing) resolved or drafted automatically; edge cases route to your team.
Product descriptions at scale
On-voice copy for the whole catalog, in your template, reviewed in batches.
Review summarization
What customers actually complain about, by SKU, monthly.
Returns & RMA handling
Policy-checked drafts and next steps, escalating anything unusual.
Email & campaign drafts
First passes in your voice; marketing edits and ships.
Ops notes
Demand summaries and vendor-email drafts from your numbers.
Customer-facing automation is disclosed and supervised. Bots identify as bots, escalation to a human is always one step away, and nothing policy-sensitive (refund exceptions, complaints, anything legal) ships without review.
“The per-ticket math, in writing.”
- A cost baseline per workflow — what a ticket, a product page, a return actually costs today
- Model benchmarking on your real tasks — commercial and open-weight — with quality scored before price
- Monthly cost tracking, with down-shifts whenever a cheaper model holds quality
- Peak-season capacity and cost-cap planning
- Disclosure and escalation design for anything customer-facing
The Payback Audit (1–2 weeks) → first workflow live in under 2 weeks → full rollout with role-based training → 3 months of support, or ongoing advisory.
Scoped right. Built right. Priced right.
See exactly what you get for $2,500: the Payback Audit sample report — the deliverable’s full structure, with illustrative figures.
References available on request.
Find the margin hiding in your ticket queue.
The Payback Audit prices your top workflows — current cost vs. right-sized AI cost, side by side.